CMS APP

Features CMS APP

The Complaint and Client Management app is designed to streamline the process of handling customer complaints and managing client information.
With this app, you can effectively track and resolve customer complaints while maintaining a comprehensive database of client details.
Here is a detailed description of the apps features:1.
Complaint Management: - Track Complaints: The app allows you to record and categorize customer complaints, including the description, date, and contact information of the complainant.
- Change Complaint Status: You can easily update the status of each complaint, such as pending, complete, rejected, or deleted.
This feature helps you monitor the progress of resolving customer issues.
- Assign Complaints: Assign complaints to specific team members or departments responsible for handling them.
This ensures that complaints are appropriately addressed and not overlooked.
- Prioritize Complaints: Set priorities for each complaint based on its urgency or severity.
This feature helps you allocate resources effectively and ensure critical issues are addressed promptly.2.
Client Information Management: - Maintain Client Database: The app provides a centralized repository to store and manage client information, including contact details, purchase history, preferences, and any additional notes.
- View Client History: Easily access the history of interactions with each client, including past complaints, inquiries, and resolutions.
This feature allows you to provide personalized and efficient customer service.
- Update Client Information: You can edit and update client details as needed, ensuring that the information remains accurate and up to date.
- Search and Filter Clients: The app offers search and filter functionalities to quickly locate specific clients based on criteria such as name, contact information, or any other relevant details.